Refund policy
Not quite right? No worries! If you've changed your mind, you can return your items within 30 days of delivery for a store credit (valid for 12 months).
The Fine Print
- Items must be returned "as new" — unworn, unwashed, and with all tags attached.
- We can't accept returns on sale items.
- Return shipping costs are covered by the customer.
- Store credit is issued once your return has been received and checked.
How to Start a Return
Email hello@lovebugcollective.com.au with your order number and the item(s) you'd like to return. We'll come back to you with everything you need to know to send it back to us.
Faulty Items
If something isn't right with your garment, we want to fix it! Email hello@lovebugcollective.com.au with a photo of the issue and your order number.
We'll offer a full refund or replacement for any manufacturing faults.
Processing Times
Once your return is received and inspected, we'll process your store credit or refund within 3–5 business days. You'll receive an email confirmation once it's been issued.
Questions?
If you have any questions about a return, exchange, or faulty item, reach out to us at hello@lovebugcollective.com.au and we'll be happy to help.